Notice to Travelers｜Kaohsiung Metro

Chapter One General Provisions

Article 1 - The operator set the Kaohsiung Light Rail Notice to Travelers in accordance with the “Kaohsiung Mass Rapid Transit System Passenger Transport Regulations” (hereinafter referred to as the Notice). The Notice is announced at the station. Same action should apply for amendments.

Article 2 - The terms of this Notice are defined as follows:

1. The scope of the light rail system: all routes, factories, stations and light rail trains within the route network of the Kaohsiung Light Rail System managed by the operator.
2. Light rail station area: The area of each station of the Kaohsiung Light Rail System managed by the operator.
3. The paid area: need to have valid ticket to enter light rail train.
4. Tickets: Vouchers are approved by Kaohsiung Light Rail Authority for use in entering into and leaving the paid area.
5. Ride without ticket: no possession of ticket, used an invalid (altered, forged) ticket or fraudulently use other’s identity to purchase ticket to enter the paid zone.
6. Invalid ticket: Tickets that exceed the service period.
7. Problem Tickets: Tickets that cannot be used or checked in the operator’s automatic ticketing system.
8. Operation interruption: The operation of the whole line, partial route is stopped by the operator or the station is closed.
9. Lost property: Items left by passengers within the scope of the light rail system.
10. Overtime fee: The fee payable for exceeding the stay time limit in the paid area. The fee shall be based on the lowest fare for one-way tickets announced by the operator.
11. Licensed boarding fee: The fee is payable for entering the station on the next operating day without properly exiting the station last time. The fee is based on the maximum one-way ticket price announced by the operator plus overtime fees.

Article 3 - Passengers are not allowed to enter the track area of the light rail system (excluding shared road rights, such as intersections), and places in the station that are not accessible to the public. However, if guided by service personnel in case of accidents or disasters would not limited to this.

Article 4 -  Passengers should use their tickets to enter and exit the paid area. Except for reasons that can be attributed to the operator, the stay time in the paid area is 2 hours. Those who exceed the stay time limit must pay an overtime fee in addition to the fare announced by the operator.

Article 5 - Passengers shall use equipment within the scope of the light rail system in accordance with the instructions and shall not occupy, destroy, damage, interfere or move anything in the system. Offenders should pay compensation for losses.

Article 6 -  Outside the operating hours, unless approved up on by the operator, one cannot stay in the light rail station area or in the light rail train.

Chapter II Ticket Types, Sales and Usage Regulations

Article 7 - Tickets types and Sales

1. The ticket types are as follows:
   1. Single Journey Ticket: Passengers are able to ride once within effective time after purchasing a single journey ticket.
   2. Stored value cards: Passengers have to use the stored-value card to touch the fixed or mobile ticket reader when entering or exiting the paid area.
   3. Multiple payment: Use a "ride code" provided by the partner operator. Passengers must scan the QR Code at the fixed or mobile ticket reader when entering or exiting the paid area.
   4. Other types of tickets: Handled in accordance to the announcement made by the operator.
2. Single Journey Tickets are available for sale at the single journey ticket vending machines or operator designated locations in the light rail station area. For information on where to purchase stored-value cards, please refer to the respective issuing institutions.

Article 8 - Ticket Usage Regulations

1. All passengers are charged with full fare and should pay the fare in accordance with the operator’s announcement. Children under the age of 6 (provided proof of identity if height is over 115 cm) can travel for free providing the child is accompanied by a passenger who has purchased a ticket.
2. Except for group tickets, each ticket is limited to one person per trip; if violated by having multi-persons sharing the ticket, it is considered to be riding without ticket, and the matter shall be handled in accordance with Article 49 of the Mass Rapid Transit Law.
3. Passengers shall choose one of the methods which approved by the operator to buy a ticket, and pay the fare as announced.
4. Passengers should self-check the balance of the stored-value card with stored money is at least NT$1 in minimum. If the balance is insufficient or the ticket is invalid, the passenger will be required to purchase a single journey ticket.
5. The single journey ticket issued by the operator should clear states the validity and serial number. If the ticket is dirty or torn to an extend by human factors where the relevant information on the ticket is unclear, then the ticket is considered to be invalid. However, if the ticket itself is defective, then it will be handled in accordance to the operator’s announcement.
6. If a passenger holds a forged or altered ticket, s/he will be considered to ride without ticket, and investigated according to law.
7. If a passenger fails to complete the proper entry sensing action at the fixed or mobile ticket reader when leaving the station, the stored-value card or multi-payment transaction held by the passenger will be abnormal and the card will be locked.The licensed boarding fee will be charged when boarding the LRT on the next operating day and unlock the card after paying the fee. If a passenger does not want to ride the LRT but only needs to unlock the card, please check with the operator's announcement service point.

Article 9 - Regulations on Surcharge

1. If the ticket is lost, the ticket inspector should be informed, or upon the arrival at the station, re-purchase the ticket with the ticket vending machine. If the passenger did not replace the ticket and were found, the passenger will be deemed to have ridden without ticket.
2. If the passenger fails to pay for the replacement on the spot for any reason, he/she should present the identity document, and the ticket inspector will issue a signed receipt to the passenger for repayment at operator’s indicated institutions within the timeframe given. Those who failed to pay the overdue payment will be actioned against in accordance to the law.

Article 10 - Refund and processing of problem tickets

Except for matters attributable or other announcements made by the operator, passengers who use a single journey ticket will not be refunded upon purchase. Passengers with the stored-value card or other approved ticket, once being sensed for entry, there is no refund.

Article 11 - Other regulations

1. The ticket inspector from operation company may request passengers to show their tickets. Also, passengers who travel with concession ticket should provide relevant identification or documentation for inspection. Those who refused to cooperate with the inspection, ride without ticket, hold invalid ticket or fraudulently use other’s identity to purchase a ticket shall be dealt in accordance with Article 49 of the Mass Rapid Transit Law.
2. When using stored value cards, passengers should purchase, use, report lost and apply for refund according to the standard form contract promulgated by the respective issuing institutions.

Chapter III Operation Suspension and Compensation for Trapped Passengers

Article 12 - In the event of an accident, disaster, strike, etc. or when the authorities approved up on; that could jeopardizes the passenger's safety whereby the transportation service is interrupted, the company will make announcement at the relevant light rail station areas and provide alternative transportation during the interrupted period. Passengers can request a full refund within 7 calendar days, from day of operation interruption.

Article 13 - Passengers affected by the interruption of operation can request a full refund within 7 calendar days, from day of operation interruption, based on one of the following or just exchange for a free ride.

1. Passengers can bring their single journey or stored-value card within the timeframe announced to get a full refund at the Kaohsiung Metro Passenger Assistant Office (limited to Kaisyuan Station, Hamasen Station and Aozihdi Station).
2. Other announced ticket holders or passengers who are unable to get a refund at Kaohsiung Metro stations (limited to Kaisyuan Station, Hamasen Station and Aozihdi Station), please contact the customer service hotline on (07) 793-9676 to request a full refund. Once verified the passenger is eligible for refund under the stipulation, refund will be made according to Kaohsiung Metro standards on handling ticket refund and problem ticket.

Article 14 - Due to delay or interruption in operation of the light rail train, after the announcement made by the operator, passengers can download the certificate of delay from operator’s website.

Chapter IV Lost Property

Article 15 - When items are lost within the scope of the Kaohsiung Light Rail System, passenger can go to the Service Desk or Lost Property Processing Center to fill out the Search for Lost Property Application Form or contact the Lost Property Processing Center.

Article 16 -Lost objects found by passengers or the public within the Kaohsiung Light Rail System shall be handed over to the service desk of the operating agency or the Lost and Found Processing Center for inspection and disposal. The operating organization shall issue a receipt to the finder as a proof.Lost objects found not within the Kaohsiung Light Rail System area shall be handed over to the police by the finder for disposal in accordance with the law.

Article 17 -The operator may dispose of the lost property that is rotten or stinking.

Article 18 - Person claiming lost property should prove ownership. If the claimer is not the owner, he/she shall present both identification of himself/herself and the owner.

Article 19 - The operator handles lost property pursuant to law and will not be liable for any kind of indemnity whatsoever.

Chapter V Limitations on Carry-on Objects

Article 20 - Luggage and possessions carried-on by passengers should comply with the following regulations:

1. Carry-on objects may not be obstructive to other passengers, and must be supervise by carrying-passenger at all times.
2. The length of each carry-on object may not exceed 165cm, and the sum of length, width and height may not exceed 220cm. This regulation, however, is not applicable to wheelchairs, electric wheelchairs, baby strollers,folding bicycles, pet strollers, and other items approved by the operators are not limited to this.
3. On the rules of carrying pets into the station or car, it is allowed if they are placed in a pet stroller or in the pet box, bag or cage with accordance to the size of the pet. The head, tail and limbs of the animal should not be exposed, and they must fully inclusive without any leakage of feces or liquid. On duty police canines, guide dogs for visual, auditory, and physically challenged or professional trainers with the training dogs are not limited to this.
4. The number of inflatable balloons must not exceed 5, and the longest side of any one shall not exceed 50 cm.

Article 21 - The following dangerous goods or flammable materials shall not be carried into the light rail system without the permission of the operator:

1. Knives, scissors and other sharp objects. However, properly packaged items which do not violate the law nor represent any threat to the safety of others are not bound by this regulation.
2. Firearms or ammunition. However, on-duty police or military personnel carrying firearms or ammunition are not bound by this regulation.
3. Inflammable liquid with an ignition point below 60℃, such as mineral oil, petroleum, benzene, toluene, methyl alcohol, ethanol (alcohol), acetone, ether, paint (oil-base plastic paint and soluble concrete paint), carbon disulfide and other inflammable liquid.
4. Explosive materials, such as explosives, carbide, high-pressured gas (hydrogen, oxygen, propane, liquefied petroleum gas, acetylene), nitrocellulose, dinitrobenzene, dinitrotoluene, trinitrotoluene, dinitrophenol, trinitrophenol (picric acid), nitroglycol, nitroglycerine, nitric anhydride, organic peroxide compounds, dry ice (solid carbon dioxide) and other explosive substances.
5. Inflammables, such as matches, explosives, metal sodium, potassium amalgam, magnesium powder, aluminum powder, yellow phosphorus, phosphorus sulfides, calcium phosphide, firework, firecrackers, isopropyl alcohol and other inflammable solids (matches and lighters for personal use are excluded).
6. Substances that may cause harm to other people, such as sulfuric acid, hydrochloric acid, nitric acid, lead-acid batteries, chlorate (potassium, sodium and barium), perchlorate (ammonium, potassium and sodium), phosphorus chloride, sodium peroxide, barium peroxide, ammonium nitrate, bleach, pesticides, insecticides, herbicides, arsenic, cyanide, uranium, plutonium, radium, medical waste, and other corrosive, toxic, radioactive, infectious substances and substances otherwise harmful to the human body.The names of other items that may affect operational safety as mentioned in the preceding paragraph will be announced by the operator.

Article 22 - When a passenger carries a suspected dangerous goods or flammable substance, the operator may request the passenger to clarify and cooperate with the inspection. Refusal of the inspector is considered to as being a carrier of dangerous or flammable materials.

Chapter VI Reasons for Refusal to Provide Transportation

Article 23 - In one of the following circumstances, the operator may refuse or cease to transport a passenger, and the operator personnel may, together with the police, to force the passenger to leave the station, light rail train or Kaohsiung Light Rail system area depending on the circumstances. Passenger can request for refund for the route that has not been taken:

1. Breach of law, disruption of public order or good social practice, or in violation of these Passenger Regulations.
2. Refusal of transportation service pursuant to law.
3. Harass others or act in a manner that obviously appears to be harmful to others or to oneself.
4. Be undressed, wear smelly clothes or bring stinking objects that may affect others or public hygiene.
5. Violate the carry-on objects stipulation pursuant to these Passenger Regulations.
6. Passengers who are roller blading, skating, skateboarding, riding scooters/ bikes or using other similar equipment in the station or light rail train. But passengers with disability certificate or others who get permission from the operator may use regular wheelchairs or electric wheelchairs at a speed below 10 km/h in the stations.
7. Pushing or influencing the safety of oneself or others in the station or light rail train.
8. Non-mass rapid transit system personnel carrying and using trolleys or other similar applications in the station or light rail train.
9. Siting and lying on the light rail train, station floor, equipment or facilities.
10. Any other action that have created obstacles or posed dangers to the operation of the mass transit system.
11. Passengers carrying a bicycle that does not comply with the stipulation to enter/exit the station, folding or park in a designated area, after being instructed still persists on the misconduct.
12. Other items that are obstructing the safety of the system and passengers or those carrying the item.

Chapter VII Penal Provisions

Article 24 - Pursuant to Article 49 of the Mass Rapid Transit Act:Passengers who take ride without ticket, using invalid ticket or use a ticket that does not match the identity of the passenger must pay the difference plus a penalty of 50 times the original fare.

Should the above violators be unable to prove their departure station, their fine will be calculated based on the maximum single journey fare promulgated by the operator.

Article 25 -  Anyone who violates Articles 50 and 50-1 of the Mass Rapid Transit Law shall be notified by the operator according to law; those who conduct criminal actions shall be send to the Law Office according to the law.

Chapter VIII Others

Article 26 - If the passenger is sick or feeling unwell en route should inform the operator personnel immediately to request for medical treatment.

Article 27 -Please refer any questions regarding stored value cards to the respective issuing institutions.

Article 28 - Pursuant to Article 50 of the Mass Rapid Transit Act, The offender or driver will be subject to a fine of more than NT$1,500 and less than NT$7,500 in any of the following situations:

1. Climbing onto, jumping off, or hanging over a moving train.
2. Obstructing train doors from closing, or opening them without permission.
3. Non-mass rapid transit system personnel or vehicles that violate the second paragraph of Article 44 by trespassing on mass rapid transit tracks, bridges, tunnels or mass rapid transit premises not open to public access.
4. Avoiding ticket procedures or use improper methods to enter/exit stations or get on/off trains.
5. Refusing ticket checks conducted by mass rapid transit personnels or hindering their the performance of their duty.
6. Remaining in the carriage when the train is not in service and disregarding requests to leave.
7. Raising funds, distributing or posting advertisements, peddling goods, or conducting other commercial activities within carriages or stations without permission.
8. Bringing animals into mass rapid transit stations or carriages without permission.
9. Drinking, eating, chewing gum or betel nut ; spitting phlegm or betel nut juice; littering with cigarette butts, gum, food waste or other rubbish within the restriction areas of a mass rapid transit system.
10. Hindering other passengers from passing through or using station entrances/exits, ticket vending machines, escalators or other passages, and disregarding the requests to leave.
11. Loitering in station concourses or platform areas for purposes other than taking trains, thereby hindering other passengers from passing and disregarding the requests to leave.
12. Lying down on train seats and disregarding the warnings.
13. Operating stalls, putting up canopies, or organizing banquets within the mass rapid transit system premises without permission.
14. Behaviors such as playing on the platform, crossing yellow warning lines, or not complying with the directions by walking or running on the escalator, or affecting the operation order and operation safety without permission.
    
    Persons who commit any of the violations listed in the preceding paragraph shall be forced to leave mass rapid transit system premises by the joint force of mass rapid transit system personnels and police. No refund will be made on fares for uncovered
    journeys.

Article 29 - Pursuant to Article 50-1 of the Mass Rapid Transit Act, Offenders shall be subject to a fine of more than NT$10,000 and less than NT$1,000,000 in any of the following situations:

1. Bringing hazardous or combustible substances into mass rapid transit routes, depots, stations or trains without permission.
2. Tamper with station or train facilities, hindering normal operation of trains or power and security systems.
3. Violate Paragraph 3 of Article 44, by crossing mass rapid transit routes without using overpasses or underground passages.
   
   Paragraph 2 of the preceding article shall apply to all persons who commit any of the violations listed in the preceding paragraph.
   For persons under fourteen years of age violating the regulations referred to Paragraph 1 of this article due to lack of oversight from their legal representatives or guardians, their legal representatives or guardians shall be punished.

Article 30 - Distribute, post, insert or post election posters without permission in the car or in the station area, or soliciting for votes, gather the crowd and persists on the misconduct even after being instructed, the Kaohsiung Light Rail Authority (institution/agency) personnel, pending on the circumstances, is allowed to be accompanied with the police to remove the items or the passenger out of the station, car or mass transit system area. No refund will be made on the fare of untraveled journey.

Article 31 -Please refer any other queries or suggestions to call Customer Service at (07)793-9676, or leave a message on the KRTC official website (www.krtc.com.tw).

Article 32 -These Passenger Regulations and any amendments shall come into effect after approved by the competent authority.